DZ Service is a compound service provider for the manual payment transactions and the processing of further documents in the banking business.

As subsidiary of the Equens AG, DZ Service is part of comprehensive solutions in the transaction business of banks. Since its foundation in 1995 the DZ Service GmbH has always been in top position with regard to the realization of the customers‘ business and technical requirements.

More than 400 banks are nowadays using the complex and flexible service offer of the DZ Service. Thus, the DZ Service belongs to the major service providers in this segment.

All Sales Information in One Place

Challenges

Replace a CRM solution that is not maintained any more by a standard Lotus Notes solution

Quick start without complex customizations

Illustration of product finalizations, measures and product history

Integration of Notes Mail and calendar

Central appointment and task management

Integration into the telephone system as an option

Results

Implementation of GEDYS IntraWare 7 CRM

Easy realization of individual requirements in a standard product

The complete customer history in one system

Central overview of all appointments in GEDYS IntraWare Schedule

Offline access is possible by Lotus Notes replication

Security by the approved Lotus Notes security mechanisms

"Since we have been using GEDYS IntraWare CRM, it has become much easier and quicker to find and maintain our customer data. All our employees profit from that. We definitely and easily find all important information."

Ulrich Riegger, CEO DZ Service