Headquartered in Cham, Switzerland, the company Emhart Glass SA is the world's leading international supplier of equipment, controls and parts to the glass container industry.With broad-based expertise in glass container forming, glass conditioning, gob forming, ware handling, cold end inspection, refractory parts and quality assurance, the company'smachines and systems are established as standard products worldwide.

Emhart Glass also provides installation, training, production assistance, and maintenance related services.

Successful Collaboration in Ten Countries

Challenges

In order to improve the collaboration and communication in all the locations of the tencountries, Emhart Glass required a software solution which fulfills these demands. 

Results

As proposed by WebGate Consulting AG, Emhart Glass decided for the customer and address management of theGEDYS lntraWare CRM solution.

Thus, the employees of Emhart Glass can find customer addresses and corresponding information(correspondence, etc.), which they need in their daily contact to the customer, more quickly . Therefore, theycan cooperate better with their colleagues:

Tasks can be handled in less time, because they can quickly access information in an extended professionalnetwork. 

Sales projects can be processed more quickly, because the involved employees can easily access necessaryinformation. 

The interface to tailor-made individual databases provides a complete overview of the customer situation. 

Moreover, the customer and address management solution is also used for global contacts. 

"Due to the dedicated commitment and the good quality of the realisation of our complex IT projects we have been trusting in the competence of the WebGate Consulting AG for many years"

Emhart Glass SA 

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