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IT Concepts Professional GmbH was established in
1999.
Meanwhile, ITConcepts consists of three independent companies and has 45 employees in Germany and more than 100 employees worldwide.

IT Concepts is ranked among the leading BSM- (Business Service Management) integrators in Germany, Switzerland and the Asia-Pacific region.

In close collaboration with their customers IT Concepts develops individual solutions of standard products which promise a solid added value.

ITConcepts offers customer-specific advice, planning and technological solutions.
If required, the company accompanies its clients through the whole software life cycle of the solution: From consulting services, installation, implementation, training and support up to the operational processes in the IT-environment.

Strong integration based on a consistent platform

Challenges

Removal of diverse isolated applications in the field of address management, customer inquiries, service management, workflow management and the appointment scheduling for groups

Improvement of the customer relationships and of the service quality

Results

All solutions were implemented and highly integrated on one consistent platform

Strong integration in the Mail database (appointments, to-dos and e-mails)

"Since we have been using GEDYS IntraWare 7 we have got a very high transparency in every transaction and have consequently optimized our service quality. Now it is clearly visible which services are done, which support requests we had and we can now demonstrate the transaction history without any gap. And this is possible without any isolated applications."

Mr. Adenacker, IT-Adminstrator