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At the beginning of the year 2002 five leading producers of pharmaceutical products and one well-known logistic company have united to the company called pharma mall. pharma mall is the business partner for e-commerce in health care and offers competent service in everyday requirements of pharmaceutical products.

pharma mall consists of well-known associates and has got international customers.

High transparency in the field of customers and potential customers

Challenges

Removal of several different solutions in the field of CRM and Helpdesk

Missing functionalities in the field of serial e-mails and correspondence management

Realization of pharma mall´s specific requirements

Results

High transparency in the field of customers and potential customers

Combination of CRM and Helpdesk solutions

Connection of an existing CTI solution

Quick implementation

"GEDYS IntraWare meets pharma mall´s demands and offers a good range of services to support further business processes of pharma mall. Above all, GEDYS IntraWare has convinced us because of their professional project management during the period of IT changeover and their fast and professional customization of our specific requirements."

Mr. Windel, Managing Director pharma mall