All kinds of Communication bundled - Unified Communications

The integration of emails, voice mails, fax documents and text messages into one unified application relieves your staff in terms of organization and increases their mobility. The intelligent automated routing of incoming calls and messages fully exploits your service team's potential. Voice-supported links and customer selfservice also help relieve the load on your phone exchanges and increase availability.

Overview

Integrating and optimizing communications
Emails, voice mails, faxes and text messages
Unified Messaging

Further Material

Cycos Productbrochure

Cycos Factsheet Lotus

Additional CRM Information and Checklists

Free CRM-Infopacket

Integrating and optimizing communications

The integration of fax, voice, email and text messages on one platform makes your communication systems much simpler. Unified Messaging with Cycos mrs combines all communication media and, if specified, will also configure with the email client of the major groupware applications Microsoft Exchange/Outlook and Lotus Domino/Notes.

Cycos mrs facilitates the integration of individual services such as text, fax or voice and/or the set-up a complete Unified Messaging Suite for all communication media.

Key benefits

Perfect overview of all communication media

A combined message center

Anywhere anytime access to all messages

Convenient time-saving message send and receive features via the one application

Highest degree of mobility

Messages can be checked via different terminal devices

Emails, voice mails, faxes and text messages: one central communication unit for all your messaging needs

Integrating fax documents, voice mails, text messages and emails into one interface makes communicating (and life) much easier. Cycos Unified Messaging combines all the different communication systems - if you wish, directly into your groupware's mail clients such as Exchange/Outlook or Domino/Lotus Notes. Alternatively, you could opt for your own Cycos Client. This, thanks to its web interface, is the ideal message board for your staff out on the road, including email. You decide which modules you need: from a single fax server to a complete messaging suite.

Unified Messaging

Fax service

Efficiency, security and value for money. Employees receive and send fax messages via their own fax number, by simply using their own computer. Documents can be produced, opened, processed, forwarded and archived online within the mail program or within any application with a print function (which saves time). There's no longer any need to buy and service fax machines, install toner cartridges or load paper. No fax message ever winds up in the wrong in-tray. Confidential information and / or urgent messages get to the right person fast at any time. The Cycos fax feature enables cost-effective bulk faxing, delayed sending, least-cost timing and routing. It also turns any network printer into a fax machine. The digital signature option meets the legal requirements in terms of fax-based billing systems. What's more: our fax service is the ideal interface to document output and management systems and for workflow optimization.

Voice mail

Perfect availability. Use mrs Voice and see your computer become an answering machine. Check your messages in the mail program or web client with the click of your mouse. Forward them for editing or archive them. No message ever gets lost. Produce your own voice mails or attach voice comments to any important emails or faxes. When out of the office, you can record your greeting texts over the Internet or by phone. You can even define your deputy and configure routing functions. mrs Voice supports Automatic Speech Recognition (ASR) and is easy to manage by speech activation. In a word, it's a must for all those who work in a field with direct customer contact, who always need to be up to date and reachable while on the road - via laptop, cellphone, PDA or any phone.

Texting (SMS)

The efficient communication and control module. For fast and efficient communication with your reps on the road or with customers, use text messaging (SMS). Intelligently integrated into various applications and processes, a text messaging system can lead to surprising rationalization effects. For example, a large utilities company has now installed SMS to automate its meter reading procedures at the customer's location and directly integrate the results into the billing process. Likewise, SMS is the perfect means of communication in a critical call center, production or cost-control situation. Automated SMS error messages are transmitted from the machine to the service engineer directly and thus accelerate the "trouble shooting process". If desired, an SMS bulk communication module transforms your company into its own provider - minimizing transmission costs. SMS with Cycos supports delayed sending, bulk distribution lists and much more. Perfect mobility is also assured by the Text-to-Speech Option (TTS). In other words, you can call up your emails by phone - even on a long trip, you're always kept informed.