GEDYS IntraWare 7

Contacts

Portal

Workflow

Schedule

Office

Sales

Service

Marketing

Mailing

Pump

CTI-Interface

Event Manager

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GEDYS IntraWare 7 Contacts -
Address and company data management for IBM Lotus Notes Domino

Enterprise-wide address and company data management

Maintain addresses. Assign read and edit rights. Use contacts and company data enterprise-wide.

Contacts is the efficient way of entering and managing the addresses of your customers, suppliers and business partners. Contacts enables you to cut search times and costs while increasing your productivity.

Common business situations

Many different personal address lists, stored locally and difficult to synchronize

Many duplicates due to distributed datasets

Incorrect and incomplete addresses

Faulty and incomplete addresses

Inconsistent address databases

Unregulated access to information

Time lost comparing addresses for mass mailings or print labels

Imprecise target group selection creates scatter effect and generates costs

Distribution lists not maintained

Time-consuming address maintenance

Efficiency for every department

Contacts gives you a flexible user interface along with features for managing and using addresses efficiently. You enter addresses and make them available for letters and e-mails.

Customize to your personal requirements using freely definable information fields

Integrate Contacts as the address module for your e-mail system. Contacts gives you standardized address and contact information in every department of the organization. No more island solutions in the field or in the office.

Economical price and logical functionality means address management for IBM Lotus Notes Domino can be installed as standard for all users.

Easy address management for IBM Lotus Notes Domino

: City and area codes automatically proposed and checked for plausibility using the zip code.

Address your customers in the right way. When you enter and manage data, Contacts helps you with selection lists, input assistance and zip and phone details for user-friendly, error-free, fast processing. E-mail addresses are computed automatically. International address formats guarantee you correct country formats for addresses.

Contacts provides a variety of standard fields with which to manage your address information. You also get additional fields for managing data according to customer classification. Plus it is no effort to define and distribute additional fields and default values.

You may want to flag certain contacts as VIPs.Your staff will then know exactly who to write to.

Use your own settings such as customer classifications and other personal details in the address to compute mailing lists automatically. Your mailing lists are always up to date.

Role-based navigation guides you through the intuitive interface, making work easy even in complicated installations. Data is stored correctly and information can be found quickly. New staff are up and running quickly and efficiently. Extensive search features simplify your work in practice.

Extensive search features simplify your work in practise.

Modern technology for teamwork

Contacts integrates all the latest communication tools. Sending e-mails is easy with IBM Lotus Notes Domino – even to multiple customers and employees at the same time. The e-mail address is automatically copied to the mail.

Allocating service teams enables all team members to access the right information in complete security.

Lotus Sametime features tell you when the right contact in your company is at their desk so you can immediately engage them in conversation via chat. Saving you time and making you more productive.

: Fast e-mail creation and telephone dialing from the address.

The new CTI Interface add-on module helps you with daily customer contact. Just select the phone number directly from the address. When calls come in you receive all important information about the caller directly on your screen. And any calls that arrive while you’re not there are naturally documented.

Mobile workers can exchange data with the central server at any time. Contacts also allows you to link and synchronize any contact information safely with Palm, Handheld and Pocket PCs using the Mobile CRM module.

With the new GEDYS IntraWare 7 Web module, you can access all your contact and other information any time and anywhere via the Internet. This means that everyone can work completely flexibly and with the latest data from wherever they are – be it at the office, on the road or at home.

Targeted customer information and addressing

: Individual dashboards and rule-based searches provide graphical reports and important information at a glance.

With Contacts you can document the right contacts, their preferred method of communication, the correct form of address and salutation, and the correct address format for their country settings. A few clicks is all it takes to give you the latest figures about existing customers and structures, enabling you to identify new potential and develop cross-selling strategies.

The Pump module allows you to import data from other systems. One click is all it takes to get the latest figures about existing customers and structures. Use the extensive search options to select the right target group. Adding keywords makes it easy to assign addresses to the right mailing lists and allocate your customers to precisely the right categories.

A free PDF generator is integrated for perfect printing of mailing addresses. Define customized print templates and use them to print any documents, overviews and master data lists from Contacts.

Exporting selected addresses and master data to MS Excel is simple. Use the Infozoom add-on module to create charts and meaningful analyses to put your strategies on the right track.

International deployment

Contacts is a multilingual application, so all employees can use the same application wherever they are based. They simply select the language for their working environment in the settings. Which means it’s easy and quick to create reports even across different countries.

You can store any number of international address formats. Simply select the country in an address and the correct postal format is displayed immediately.

Our new Language Configuration technology allows companies to translate some or even all of an application into any language themselves – without the need for additional programming. International companies find that this increases the acceptability of the software in other national organisations.

Transparent customer and project structures

: Assign projects easily to addresses.

Of course you can use Contacts to map relations between contacts, such as between different contacts and one company. You can even represent group structures hierarchically by means of links. This gives you a rapid overview of the relationships between your customers, business partners and suppliers – more background information for your work.

Contacts has an integrated project management feature with a range of project types. Use it to assign projects and project-specific information clearly to companies and individuals.