CRM for Lotus Notes.

Overview

GEDYS IntraWare 7

Contacts
Portal
Workflow
Schedule
Office
Sales
Service
Marketing
Mailing
Pump
CTI-Interface
Event Manager

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IBM Lotus Software

New functions in Lotus Notes 8
Lotus Connections

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Optimized IBM Licensing

Best Prices - Unbeatable Offers

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Complementary Solutions

SAP-Notes- Integration
MRS Unified Messaging

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GEDYS IntraWare 7 Portal -
Comprehensive database search for IBM Lotus Notes Domino

Centralised access and easy searching for all Notes applications

Centralized access and easy searching for all Notes applications

Tasks, e-mails, appointments at a glance. Find information easily. Act immediately.

Portal is your central, personal access route into the IBM Lotus Notes environment and an efficient tool for searching across multiple databases. Portal increases your productivity and performance.

Overview

Common business situations
The gateway to your information
Work efficiently with personalized navigation
Your personal desktop
Automatic e-mail and task assignment
Time-saving, convenient searches
International deployment
Easy administration
Summary

Further Material concerning the portal software

Comprehensive search and find across all databases for IBM Lotus Notes Domino
Presentation of the comprehensive search across all databases for IBM Lotus Notes Domino

Continuative information and checklists about CRM

CRM information package free of charge


Common business situations

Entire Lotus Workspace is covered in »tiles«

Navigation starts with searching for the right database

Need for point and click navigation

No integrated mapping of different roles and access rights

No central overview of tasks and reminders

No convenient, cross-database searches possible

Incorrect spelling means persons and documents cannot be found

Important mails not documented in the customer or supplier profile



The gateway to your information

Individual dashboards and rule-based searches provide graphical reports and important information at a glance
Individual dashboards and rule-based searches provide graphical reports and important information at a glance.

What applications do I need to enter my data? Where is this application hiding? Portal provides your own personalized central gateway into the IBM Lotus Notes environment. The role-based navigation makes iteasy to find the information you need. You can even search across databases and use the results for further actions. No more lengthy searches. Everything is visible at a glance.


Work efficiently with personalized navigation

Use role-based navigation to specify which information users can view.
Use role-based navigation to specify which information users can view.

Portal integrates the GEDYS IntraWare 7 modules Contacts, Office, Sales, Marketing, Mailing, Schedule, Knowledge and Service in a cross-application navigation that you can customize to suit yourself. Use roles such as Sales, Marketing, Purchasing, Finance or even Management, Department Head or Team Leader to specify the information that each user can access. Depending on which role you choose, you will see the navigation that has been customized to that role. As well as GEDYS IntraWare 7 modules, other IBM Lotus Notes Domino databases, IBM Lotus Notes mail, executable programs and Internet addresses can also be integrated.

The navigation is hierarchical and can include up to three menu levels. You can tell from the icon whether a further navigation level has been opened, or an application inside or outside the Portal, or whether a Web browser has been launched. In addition, you can combine the entries available to you into a personal navigation or Favorites, so all your familiar tools can be accessed quickly and easily.


Your personal desktop

All your own e-mails, ToDos and appointments visible at a glance, plus direct creation of e-mails, appointments, tasks, and other documents: CRM Basics – your personal desktop.
All your own e-mails, ToDos and appointments visible at a glance, plus direct creation of e-mails, appointments, tasks, and other documents: CRM Basics – your personal desktop.

With Portal you can easily configure your own personal desktop. You can have an overview of all your own e-mails, ToDos and appointments. If you wish you can integrate other GEDYS IntraWare 7 modules and receive an overview of all your contacts, customers and tasks as well. Create your e-mails, appointments, tasks and other documents directly from your personal desktop and assign them automatically to the correct database.


Automatic e-mail and task assignment

In conjunction with the GEDYS IntraWare 7 Contacts and Office modules, you can use the integrated mail synchronization to automatically assign incoming e-mails and tasks. You simply place your incoming and outgoing e-mails in the Transfer folder of your mail database. The application then assigns them automatically to the right contacts.


Time-saving, convenient searches

Convenient searching across all Notes databases.
Convenient searching across all Notes databases.

Portal allows you to search through all connected GEDYS IntraWare 7 modules and individual IBM Lotus Notes Domino databases. You can access Quick search directly from the navigation. And in the detailed search, as well as entering search terms, you can also specify the number of hits and document types to be searched. The compact search shows you how many hits were found in the individual databases.

Besides the alphanumeric search, which allows you to link search terms and use wildcards, etc., the phonetic search helps you find documents when you are not sure of the spelling. For example, this will find a contact called »Meier« as well as one called »Mayer«.

All search results can be sorted and saved for future activities. As well as »Open« or »Open in view«, there are other actions you can perform with the documents in the result list. For example, you can use the other GEDYS IntraWare 7 modules to create or add the following documents: contact (company, business partner), call, meeting, miscellaneous, service call, appointment.


International deployment

Portal is a multilingual application, so all employees can use the same application wherever they are based. They simply select the language for their working environment in the settings. Which means it’s easy and quick to create reports even across different countries.

Our new Language Configuration technology allows companies to translate some or even all of an application into any language themselves – without the need for additional programming. International companies find that this increases the acceptability of the software in other national organizations.


Easy administration

By assigning roles to persons and groups via the ACL you can specify which roles are available to your employees.

You can also use the Portal to manage access rights to all connected databases centrally.


Summary

Central, personal gateway to the IBM Lotus Notes environment

Mail, Calendar and ToDos at a glance

Role-based information searches

Easy navigation in the right database

Fast access to contacts

Convenient cross-database searching

Use search results for actions or further searches

Increased productivity and cost savings thanks to central, personalized navigation

Increased efficiency thanks to role-based navigation

Convenient searching across all connected IBM Lotus Notes Domino databases

Display search results including links and further actions

Mail synchronization for automatic e-mail assignment

Personal e-mail box, appointments and ToDos, customers and tasks requiring attention are visible at a glance

Create activities directly from the personal desktop

Easy administration

Freely configurable

Multilingual thanks to LC technology

 
 

Information

Product Brochures
and Presentations
Get your CRM Infopacket for free Get your IBM Lotus Notes Infopacket for free

References

Logo VEDA GmbH
"With the implementation of GEDYS IntraWare 7 our aims have been reached …"
Logo Pawlik
"In GEDYS IntraWare we have found a partner who integrates and displays all our areas of expertise."
Logo DZ Service
"… We definitely and easily find all important information."
Logo Coppenrath und Wiese
"Since we have been using GEDYS IntraWare Service, we can deal more efficiently and transparently with our support requests. …"
Logo Oreco
"Working with the GEDYS IntraWare team has been a very positive experience …"
Logo ETOs GmbH
"The fact that the information is always available without any redundancies and media breaks helps us to act successfully."
Logo Gustav Magenwirth
"Since the implementation of GEDYS IntraWare 7 we find all information for a customer in one place. …"
Logo TV1.EU
"Since we have been using GEDYS IntraWare Office, finding and maintaining of our contact data has become much more simple …"
Logo Bayer Crop Science
"We decided to go with GEDYS IntraWare 7, because of its comprehensive functionality, easy expandability and overall module strength."
Logo POPP Feinkost
"The GEDYS IntraWare CRM solution offered the best integration in Lotus-Notes …"
Logo ITEX Gaebler
"ITEX Gaebler use almost all modules from GEDYS IntraWare."
Logo Bünting Unternehmensgruppe
"Significant time saving and simplification"
Kampnagel Internationale Kulturfabrik GmbH
"Addressing target groups efficiently with GEDYS IntraWare"
Meggle GmbH & Co. KG
"Meggle improves customer relationship management with IBM and SoftM"
Ingenieurgesellschaft Auto und Verkehr GmbH (IAV)
"With the new IT order database, we've got a tight grip on many processes"
lts Licht+Leuchten
"Information - the decisive factor in global competition."
Litens Automotive
"Shorten the processing time, increase transparency"

CSC Ploenske
"Easy Management of 1,000 Seminars."
ifm
"Flexibily for the future."
Kunert
"It's amazing what Notes can do."
telcat multicom GmbH
"Making connections!"
Rotes Kreuz
"Improved information distribution …"
Schoeck
"Tailor-made sales systems that grow with us."

Appointments

13., 15. April and 13 May:
Lotusphere Comes to You
27.-28. April:
SERVICE DESK & IT SUPPORT SHOW 2010

News

Present CEOs take over CRM supplier GEDYS IntraWare CeBIT 2010: GEDYS IntraWare look ahead to the future of a Lotus Notes based CRM Present CEOs sign letter of intent to take over the CRM supplier GEDYS IntraWare Announces Partnership with Teamstudio® UK Lotus User Group Edinburgh: GEDYS IntraWare Presented its Collaborative, Analytical and Mobile CRM Solution Growing International PartnerNet:Three New International GEDYS IntraWare Partners

Contact

Phone:
+49 531 123868-432

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GEDYS IntraWare is IBM Premium Business Partner