Supporting users and administrators

If you have questions surrounding GEDYS IntraWare standard products or on specialist Lotus Notes themes, we offer individual and adeptly, specialized consultations through a support centre.

Please take note that the support services from the company GEDYS IntraWare and our partners only extend to customers with a valid maintenance / support contract. The relevant partner can be inferred from the Contact area or from the GEDYS IntraWare partner sites. Your queries will be directed to the experts and promptly processed.  

Should you, as yet, not have closed a maintenance / support contract for your product, single queries are possible and a fee will be deducted subject to special conditions.

For details, please contact your direct contact person.

To process your inquiries we will need the following information from you:

For which product do you need assistance?

Which version (including service release) and which language is the product inserted?

With which version / language of Lotus Clients / Domino Servers do you work?

Do you have questions on a browser function then please enter the exact version of the browser in operation.

Enter the key used to operate the product.

Name your support ID.