The 360 degree view of the customer in perfection / From an incoming email, through all relevant activities to mobile access via BlackBerry

Petersberg/Braunschweig – The relation to the customer, the maintenance of existing customers and the acquisition of new customers is in the focus of every company’s business. After all, an efficient management of customer relations is key for economic success. However, so-called Customer Relationship Management (CRM) also means challenges and problems for a company. Normally, all the different departments of a company are in contact with the customer, each experiencing delays or misunderstandings due to communication or information deficiencies.

The CRM expert GEDYS IntraWare has recently taken a new efficient way in customer maintenance with its CRM solution “GEDYS IntraWare 7“ based on Lotus Notes. The comprehensive suite will, for the second consecutive year, take centre stage of GEDYS IntraWare’s CeBIT appearance in hall 2, stand E30. It provides a broad range of innovative CRM tools and features for sales, marketing, field work and service and enables companies to have a 360 degree view of every customer. With “GEDYS IntraWare 7“ all customer processes in the company can be organised efficiently, consistently and transparently: from the company-wide address, to group appointments, to campaign, complaints and document management, to complaint management through the ITIL compliant Helpdesk and to sales information system with electronic customer file and opportunity management.

The customer with all his information is just one click away. Each employee can access all relevant information about a customer with all according activities and projects at any time. “This saves time and unnecessary costs and produces better quality to the maintenance of customer relations” Joachim Weber, Managing Director of GEDYS IntraWare GmbH explains, “These are the advantages of the CRM suite that have been honoured by IBM as the best Lotus solution worldwide and bestowed the popular ‘Lotus Award 2008’ “.

You can find GEDYS IntraWare at the CeBIT 2008 in hall 2, stand E30. For further information please see www.gedys-intraware.com.

As editorial office please note: Before, during and after the CeBIT 2008 contact persons from GEDYS IntraWare GmbH are at your disposal for face-to-face discussions. During CeBIT, we will have interesting technical contributions, product presentations and prepared interviews which you are invited to use for your reporting.