Petersberg/ Hannover- GEDYS IntraWare now also makes the 360° view of the customer possible for the service management. The CRM specialist has taken over the solution "tach'les" of their longtime parter Ecoplan and has integrated it into the "GEDYS IntraWare 7" CRM Suite. The resulting complete solution addresses all system vendors, software companies, consulting companies, engineering offices and agencies, as well as all other companies with specific customer service project management needs

Each type of service provider needs to be organised and legitimate and also be able to invoice the work completed. In the past this has been either incredibly difficult, or all together impossible due to a lacking overview," explains Joachim Weber, CEO of GEDYS IntraWare GmbH. ‘‘Through the unique integration of the tach'les solution into GEDYS IntraWare 7, we developed a remedy concerning this matter and provide transparency inside a CRM solution that has not been seen until now. We were able to close the market gap in the area of service management," states Co-CEO, Ralf Geishauser.

"GEDYS IntraWare 7" is now the first and only CRM solution to contain modules that enable service providers and service units to exactly calculate their actual project costs. From the acquisition phase, documentation, accounting for services and controlling, to post processing, they receive complete transparency about proposals, orders and the actual workload. Thus, the CRM suite's claim to provide a 360° view of the customer is further brought to perfection. Once again, it is confirmed to be the best Total Lotus Software Solution, as awarded by IBM.

"GEDYS IntraWare 7", now arranges and connects service processes, which create transparency and provide companies with operational and strategic benefits. In this process, customer information like addresses and activities are directly connected with data from sales processes, project definitions, work documentation, as well as cost and resource data. "All-in-all, well informed decisions can be made quickly, sales efforts can be enhanced, company results can be improved and customer satisfaction can be increased." This is how Joachim Weber summarizes the economically measurable benefits.

The enhanced CRM suite is presented at this year's CeBIT from 3 to 8 March, in hall 2, at stand B20. For the first time, a broad audience of IT experts and interested parties will have the chance to get a comprehensive view of the new possibilities that the leading CRM suite on Lotus Notes offers.